Cookie Policy

TenantHub uses cookies and similar technologies for several important purposes:

• Authentication: To keep you securely logged in to your account and verify your identity
• Security: To protect your account from unauthorized access and detect suspicious activity
• Preferences: To remember your settings, language preferences, and customization choices
• Performance: To analyze how our platform is used and identify areas for improvement
• Functionality: To enable essential features and provide a seamless user experience
• Analytics: To understand user behavior and optimize our services

Purpose:

• User authentication and session management
• Security and fraud prevention
• Load balancing and system stability
• Remembering your login state
• Enabling core platform functionality

Examples:

• session_id - Maintains your login session
• auth_token - Stores your authentication token (JWT)
• tenant_context - Identifies your tenant organization
• csrf_token - Protects against cross-site request forgery attacks

Duration: Session cookies (deleted when you close your browser) or up to 30 days for persistent authentication

Purpose:

• Remember your preferences and settings
• Store your language and timezone choices
• Maintain your dashboard layout preferences
• Remember your filter and sort selections
• Enable personalized features

Examples:

• user_preferences - Stores your UI preferences
• language - Remembers your language selection
• timezone - Stores your timezone setting
• theme - Remembers light/dark mode preference
• dashboard_layout - Saves your dashboard configuration

Duration: Up to 1 year

Purpose:

• Analyze usage patterns and user behavior
• Measure page load times and performance
• Identify popular features and pages
• Detect and diagnose technical issues
• Generate aggregated statistics (no personal identification)

Examples:

• _ga - Google Analytics tracking (if used)
• analytics_session - Session tracking for analytics
• page_views - Counts page visits
• performance_metrics - Tracks load times

Duration: Up to 2 years

Data Collected:

• Pages visited and time spent on each page
• Click patterns and navigation paths
• Device type, browser, and operating system
• Screen resolution and viewport size
• Referring website or source

Purpose:

• Detect and prevent fraudulent activity
• Monitor for suspicious login attempts
• Enforce rate limiting on authentication endpoints
• Track security events and anomalies
• Implement multi-factor authentication

Examples:

• security_token - Validates request authenticity
• device_fingerprint - Identifies your device for security
• login_attempts - Tracks failed login attempts
• mfa_verified - Remembers MFA verification status

Duration: Session cookies or up to 90 days

First-party cookies are set directly by TenantHub and can only be read by our platform. These cookies are essential for providing our services and are under our direct control.

We use first-party cookies for:

• Authentication and session management
• User preferences and settings
• Security and fraud prevention
• Platform functionality

Third-party cookies are set by external services we use to provide certain functionality. These cookies are controlled by the third-party service providers.

Third-party services we may use:

• Payment Processors: Stripe, M-Pesa (for secure payment processing)
• Analytics: Google Analytics or similar (for usage statistics)
• Infrastructure: Render, Neon (for hosting and database services)
• Support Tools: Customer support and help desk platforms

Each third-party service has its own cookie policy. We recommend reviewing their policies:

• Stripe Privacy Policy: stripe.com/privacy
• Google Analytics: policies.google.com/privacy

Session cookies are temporary and are deleted when you close your browser. They are essential for maintaining your login state during a browsing session.

Used for:

• Active login sessions
• Temporary form data
• Shopping cart or workflow state
• Navigation within the platform

Persistent cookies remain on your device for a set period or until you manually delete them. They help us remember you when you return to the platform.

Used for:

• Remember me functionality
• User preferences and settings
• Analytics and performance tracking
• Long-term authentication tokens

Typical durations: 30 days to 2 years, depending on the cookie type

Most web browsers allow you to control cookies through their settings. You can set your browser to:

• Block all cookies
• Block third-party cookies only
• Delete cookies when you close your browser
• Notify you when a website tries to set a cookie
• Allow cookies from specific websites

How to manage cookies in popular browsers:

iOS (iPhone/iPad):

Settings → Safari → Block All Cookies

Android:

Settings → Site settings → Cookies (varies by browser)

You can opt out of certain types of tracking:

• Google Analytics: Browser Add-on
• Network Advertising Initiative: NAI Opt-Out
• Digital Advertising Alliance: DAA Opt-Out

Some browsers include a Do Not Track (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for how to respond to DNT signals.

At this time, TenantHub does not respond to DNT signals. However, you can control cookies through your browser settings as described in Section 6.

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on this page
• Notify you through the platform or via email for significant changes
• Provide a summary of key changes when appropriate

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

For more information about cookies and online privacy, you may find these resources helpful:

• All About Cookies - Comprehensive information about cookies
• UK ICO Cookie Guidance - Information Commissioner's Office guidance
• Your Online Choices - European opt-out tool
• What Are Cookies? - Educational resource